Zillow’s experience design team gives you the resources, support, and opportunities to do your best work. You’ll collaborate, contribute, learn, and grow. And it’ll be fun!
Multiple disciplines. Singular vision.
We’re a team of more than 100 minds across six function areas, all taking a human-centered approach to solving user problems. With a shared focus on creativity, empathy, and precision, we work together to tackle every challenge with design thinking. Questioning assumptions, digging in, exploring, iterating—this is how we fulfill our mission:
We craft innovative experiences to make Zillow the most-loved place to buy, sell, or rent a home.
Product Design
Product designers solve meaningful problems for Zillow’s customers and business through a robust user-centered design practice. They explore and define problems, imagine and design solutions, evaluate quality and usefulness, and continually increase the value of products and services.
The beauty of Product Design is that I get to actively exercise my interest in disciplines like Art, Human Factors, Engineering, Research, and more to come up with impactful solutions to real world problems.
- Kuzdai Chinyadza
- Product Designer
Service Design
Through a holistic systems-oriented approach, this team extends our design focus beyond digital touchpoints and considers every facet of the end-to-end user experience, both digital and physical. This includes identifying and integrating the people, processes, and technology that enable Zillow to deliver that end-to-end experience.
Service design uniquely positions us to think through complex problems and view experiences like an orchestra. I’m passionate about this intention to deliver value and design desirable experiences across multiple channels to meet customer needs.
- Yena Ahn
- Senior Product Designer
Content Design
Applying content strategy and UX writing skills, content designers ensure our products effectively deliver the information customers need to achieve their goals. This team defines and maintains product voice and tone standards, as well as style and usage guidelines, to create consistent writing throughout the user interface.
Content Designers have the best seat in the house! Because our voice touches every part of the business, it’s necessary to have an unobstructed view of the playing field, spanning from Product to Marketing to Brand, and even Legal and Corporate Relations. There are no silos, only opportunities for better connections.
- Josh Chuzi
- Senior Content Designer
Experience Research
Solving customer problems starts with understanding our customers. Our researchers pair a toolkit of diverse research and testing methods with in-depth qualitative and quantitative analysis to deliver insights.
Why do I love UX research? It allows me to see the world through some else’s eyes. It helps us to connect the dots. UX research is important because it will enable us to discover and understand anything that affects a user’s experience with a product or service. When done at the beginning of the design process, it allows us to determine user needs early.
- Claudia Guerrero
- Senior Experience Researcher
Design Operations
Zillow Design Program Managers optimize and ease the craft of design to build healthy and high-performing teams that consistently ship impactful work. They’re problem solvers who care deeply for our customers by orchestrating organizational process, systems, and experience improvements.
I’ve always been the type of person who loves to think about how design works. Design Ops gives me the opportunity to do just that, with a focus on creating and scaling ways of working that makes space for our team to focus on design.
- Kristen Ingels
- Senior Design Program Manager
Design Systems
The design systems team creates tools, processes, and a shared understanding between designers, engineers, and product teams on how to build consistent, high-quality experiences at scale.
Design systems, to me, is like a well-organized and -maintained workshop: There are tools, rules, and guides set up to allow creative minds to work faster and better together. Through our design system, Constellation, we can come together across the business to build seamless, accessible, and on-brand experiences at scale for our customers.
- Andy Le
- Product Designer
